Shipping and cancellation policy

SHIPPING AND CANCELLATION POLICY

At Three Mountains Tea, we are committed to ensuring a seamless ordering and delivery experience for our valued customers. Please review our shipping policy for comprehensive information on order processing, delivery times, international shipping, and more.

Order Processing and Dispatch:

• Order Processing Time: Orders are typically processed and dispatched within 24 hours of confirmation, excluding weekends and public holidays.

• Delivery Times: The delivery time varies based on the destination country and may take up to 10 working days. Please note that delivery times are estimated and subject to local postal services and customs regulations.

• International Shipping: We offer international shipping to bring the rich flavors of Greek mountain teas worldwide. International delivery times may vary, and customers are responsible for any applicable customs duties or taxes.

• Tracking Your Order: Once your order is dispatched, you will receive a shipping confirmation email containing tracking details. Use this information to monitor the status and expected delivery date of your order.

Cancellation Policy:

• Cancellation Window: Orders can be canceled within 24 hours of placing the order. Please contact our customer support team at info@threemountainstea.com for assistance.

• Damaged, Defective, or Wrong Product Received: In the rare event that you receive a damaged, defective, or incorrect product, please notify us immediately. We will arrange for a replacement or issue a refund as appropriate.

We strive to provide excellent service, and your satisfaction is our priority. For any inquiries or concerns, please reach out to us at info@threemountainstea.com. Thank you for choosing Three Mountains Tea.