Return and Refund Policy

RETURNS AND REFUNDS POLICY

At Three Mountains Tea, we strive for your complete satisfaction with our Greek mountain teas and herbs. If, for any reason, you are not entirely satisfied with your purchase, we offer a straightforward returns and refunds policy to ensure your peace of mind.

Refund Conditions:

• Product Return Eligibility: To be eligible for a refund, the product must be returned unused and in its original packaging.

• Timeframe: You have 45 days from the date of purchase to initiate a return for a refund.

Refund Process:

• Contact Us: Before returning any products, please contact our customer support team at info@threemountainstea.com with your order details and the reason for the return.

• Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to proceed.

• Shipping the Product: Ship the unused product, along with the return authorization, to the address provided by our customer support team.

• Inspection and Refund: Upon receiving the returned product, we will inspect it to ensure it meets the eligibility criteria. Once approved, we will initiate the refund process.

Refund Timeframe:

The refund will be processed within a reasonable timeframe, and the credit will be applied to the original payment method.

If you have any questions or concerns regarding our returns and refunds policy, please feel free to reach out to us at info@threemountainstea.com. Thank you for choosing Three Mountains Tea.